4 weeks

This topic contains 2 replies, has 3 voices, and was last updated by  Guinnessman1965 3 weeks, 6 days ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #28690

    csumpter1975
    Participant

    So it has now been 4 weeks since I inboxed De Agostini with a question….do they ever bother to answer??

    Does anybody else have the same problem?

    #28694

    oldmanemu
    Participant

    Yes. Time to respond seems to be based on whether you are purchasing something or asking for something back/rectified. Bit like a government agency.

    #28695

    Guinnessman1965
    Participant

    I am in Sacramento California. I log into the Model-Space website, make sure I am on the country I am in and do the Instant Messenger with the Model-Space rep. I have had no issues going this rout and they are extremely willing to help and will respond within 2 to 4 days if you do not get a IM Tech representative. Just give them your name and account information (usually your phone number or address) and they can pull up all your transactions. I have only once gone thru DeAgostini with a question and I was referred to the Model-Space customer service. I hope this helps.

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.