4 weeks

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    So it has now been 4 weeks since I inboxed De Agostini with a question….do they ever bother to answer??

    Does anybody else have the same problem?



    Yes. Time to respond seems to be based on whether you are purchasing something or asking for something back/rectified. Bit like a government agency.



    I am in Sacramento California. I log into the Model-Space website, make sure I am on the country I am in and do the Instant Messenger with the Model-Space rep. I have had no issues going this rout and they are extremely willing to help and will respond within 2 to 4 days if you do not get a IM Tech representative. Just give them your name and account information (usually your phone number or address) and they can pull up all your transactions. I have only once gone thru DeAgostini with a question and I was referred to the Model-Space customer service. I hope this helps.

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